Receipt of Goods & Returns
Please make sure you are available to receive the order and sign for the materials, or have made prior arrangements for a third party to do so on your behalf.
If you are not going to be in to receive your goods and do not have anyone who can sign on your behalf then please call us to discuss it. We can sometimes organise with our hauliers to leave the goods without signature, however this lessens the chance of the goods being left exactly where you would like them.
We do request you are available by phone if you are not at home to receive your delivery. Failure to notify us of any delivery restrictions may delay receipt of your order, or may incur additional costs for failed or re-deliveries. These will be charged to you at cost in line with our terms and conditions, copies of which can be downloaded from our website.
Important! Customers must notify eComposite Products within 5 working days if a delivery has any shortages or damaged items – Notification must be made in writing to firstname.lastname@example.org
Returns – Must also be notified in writing within 14 days to email@example.com
It is the customers responsibility to pay for and arrange delivery of these items back to eComposite Products and will also be subject to a 20% restocking fee.