Terms Of Service
This website is operated by eComposite Products Ltd. Throughout the site, the terms “we”, “us” and “our” refer to eComposite Products Ltd. eComposite Products Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update or replace any part of these Terms of Service by posting updates to our website.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence.
You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction.
You must not transmit any viruses or destructive code.
A breach of any of these Terms will result in termination of your Services.
General Conditions
We reserve the right to refuse service to anyone at any time.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell or exploit any part of the Service without written permission.
Headings in this agreement are for convenience only and do not affect the Terms.
Accuracy, Completeness And Timeliness Of Information
Information on this site is provided for general guidance only.
We reserve the right to modify content on this website at any time without obligation to update it.
Any reliance on material on this site is at your own risk.
Modifications To The Service And Prices
Prices for products may change without notice.
We reserve the right to modify or discontinue the Service without notice.
We shall not be liable for any modification, price change or suspension of the Service.
Products Or Services
Certain products may be available exclusively online and may have limited quantities.
We have made every effort to display product colours accurately, however we cannot guarantee that device displays will represent colours accurately.
Composite (WPC) products are manufactured using extrusion processes. Minor variation in colour, shade, texture and dimensional tolerances between production batches may occur within normal manufacturing limits.
Such variation is an inherent characteristic of composite materials and does not constitute a manufacturing defect.
Variations in colour, shade and/or pigment between batches do not affect the structural performance or longevity of the product.
We advise purchasing all fencing products required for a project at one time so products can be dispatched from the same production batch where possible.
If orders are purchased separately there may be slight colour, shade or fit variation between batches.
Wood grain finishes may weather or fade naturally over time due to environmental exposure. This does not affect structural integrity.
After installation there may be a natural settling period of approximately three months where minor colour adjustment may occur.
eComposite Products Ltd shall not be liable for installation costs, contractor fees or project delays resulting from delivery delays, third-party haulier issues, dispatch errors or where installation has been arranged before goods have been successfully delivered.
Customers are responsible for ensuring delivery access is suitable. Where delivery cannot be completed due to restricted access or incorrect delivery information, additional charges may apply.
Delivery, Stock Availability & Dispatch
Delivery Dates
Any delivery or dispatch dates provided by eComposite Products Ltd are estimates only and are given in good faith based upon the information available at the time the order is accepted.
Whilst we will use all reasonable endeavours to meet any estimated delivery date, delivery dates are not guaranteed and time shall not be of the essence unless expressly agreed in writing by a Director of eComposite Products Ltd.
Stock Availability
Whilst every effort is made to maintain accurate stock records, stock levels shown on our website, sales systems or communicated by our staff are subject to inventory verification.
Occasionally, stock discrepancies may arise due to inventory adjustments, damage, returns, manufacturing variances, system errors, warehouse handling or other unforeseen circumstances.
Acceptance of an order and receipt of payment does not constitute a guarantee that all products are immediately available for dispatch.
Where an unexpected stock discrepancy is identified, eComposite Products Ltd will notify the customer as soon as reasonably practicable and will, at its option:
- dispatch the available goods and place the outstanding items on back order;
- agree a revised delivery date;
- offer an alternative product where appropriate; or
- provide a refund for any unavailable goods.
Part Deliveries
eComposite Products Ltd reserves the right to dispatch orders in full or by instalments where stock availability, logistics or operational requirements make this necessary.
Where a part delivery is made, the remaining goods shall be supplied as soon as reasonably practicable unless otherwise agreed.
Delivery Delays
eComposite Products Ltd shall not be liable for delays arising from circumstances beyond its reasonable control including, but not limited to:
- stock discrepancies;
- supplier shortages;
- manufacturing delays;
- import or customs delays;
- shipping or freight disruption;
- courier or haulier delays;
- vehicle breakdowns;
- traffic conditions;
- adverse weather;
- industrial action;
- force majeure; or
- any other event outside the reasonable control of eComposite Products Ltd.
Installation & Project Scheduling
Customers are strongly advised not to arrange installers, contractors, subcontractors or project works until all goods have been successfully delivered and inspected.
eComposite Products Ltd shall not be liable for any installation costs, labour charges, contractor fees, project delays, liquidated damages, loss of earnings or any other costs arising from delayed, partial or rescheduled deliveries.
Peak Trading Periods
During periods of exceptionally high demand, promotional events or seasonal trading peaks, estimated dispatch and delivery times may be extended.
Whilst every reasonable effort will be made to minimise delays, customers acknowledge that delivery estimates may be affected by increased order volumes and stock replenishment times.
Promotions, Free Items & Kit Components
Promotional Offers & Free Items
From time to time, eComposite Products Ltd may offer promotional items, including but not limited to free end posts, as part of marketing offers or sales promotions.
Such promotional items are strictly limited to **one per household, order or delivery address**, unless otherwise agreed in writing by eComposite Products Ltd.
eComposite Products Ltd reserves the right to **refuse, withdraw or amend promotional items** where multiple claims, duplicate orders, or misuse of the promotion is suspected.
Free of Charge (FOC) Items
eComposite Products Ltd may, at its discretion, supply items free of charge (“FOC items”) as part of promotions, commercial agreements or goodwill gestures.
FOC items are supplied without additional charge and **do not form part of the contractual sale value of the order**.
Accordingly:
• FOC items are **not eligible for refund, credit or exchange**
• FOC items are **not covered under warranty or guarantee**, unless explicitly stated
• No monetary value shall be attributed to FOC items in the event of a return, refund or dispute
eComposite Products Ltd reserves the right to **substitute, amend or withdraw FOC items at any time without notice**.
Kit Components & Non-Individual Sale Items
Certain products supplied by eComposite Products Ltd are designed and sold as part of a complete system or kit. This may include, but is not limited to, components such as **LED lighting, channels, fixings or integrated accessories**.
These items are **not sold separately** and are only available as part of a complete kit or system.
eComposite Products Ltd reserves the right to **refuse the sale of individual components** where such items are intended to be supplied only as part of a full product system.
Customers are responsible for ensuring they purchase the correct complete system at the time of order, as individual components may not be available retrospectively.
General Promotion Terms
All promotions are intended for genuine retail customers and may be withdrawn or amended where misuse, abuse or abnormal ordering patterns are identified.
eComposite Products Ltd reserves the right to **modify, substitute or discontinue any promotional offer at any time without prior notice**.
Accuracy Of Billing And Account Information
We reserve the right to refuse or cancel orders.
You agree to provide accurate purchase and account information.
Order Acceptance
Acceptance of an order by eComposite Products Ltd does not constitute acceptance of any requested delivery date unless expressly confirmed in writing. Any delivery dates discussed prior to dispatch are estimates only and are subject to stock availability, logistics and operational requirements.
Optional Tools
We may provide access to third-party tools over which we have no control.
Use of such tools is entirely at your own risk.
Third-Party Links
Certain content or services may include materials from third-parties.
We are not responsible for examining or evaluating third-party materials.
User Comments, Feedback And Submissions
If you send submissions, suggestions or other materials you agree we may use them without restriction.
We have no obligation to maintain comments in confidence or pay compensation.
Personal Information
Your submission of personal information is governed by our Privacy Policy.
Errors, Inaccuracies And Omissions
We reserve the right to correct errors, inaccuracies or omissions at any time.
Prohibited Uses
You are prohibited from using the site for unlawful purposes including:
• violating laws or regulations
• infringing intellectual property rights
• transmitting malicious code
• collecting personal data unlawfully
We reserve the right to terminate use of the Service if these prohibitions are violated.
Exclusion of Indirect and Consequential Losses
To the fullest extent permitted by applicable law, eComposite Products Ltd shall not be liable for any indirect, incidental, special, exemplary or consequential loss or damage arising out of or in connection with the supply of goods or services, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.
Without limitation, eComposite Products Ltd shall not be liable for:
- loss of profit;
- loss of revenue, sales or anticipated savings;
- loss of business, contracts or commercial opportunities;
- loss of goodwill or reputation;
- loss of production or business interruption;
- wasted management or administrative time;
- installer, contractor or subcontractor costs;
- labour, fitting, removal, reinstatement or reinstallation costs;
- accommodation, travel or transportation expenses;
- project delays, liquidated damages or penalties payable to third parties; or
- any other indirect or consequential financial loss or expense.
The Company’s total liability for any claim relating to the supply of goods or services shall, in all circumstances, be limited to the price paid by the customer for the specific goods or services giving rise to the claim.
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under the laws of England and Wales.
Indemnification
You agree to indemnify and hold harmless eComposite Products Ltd from any claim arising from your breach of these Terms.
Severability
If any provision is found unenforceable the remaining provisions remain valid.
Termination
These Terms remain effective unless terminated by either party.
We may terminate the agreement if you breach any Terms.
Entire Agreement
These Terms constitute the entire agreement between you and eComposite Products Ltd.
Governing Law
These Terms shall be governed by the laws of England and Wales.
Changes To Terms Of Service
We reserve the right to update these Terms at any time.
Your continued use of the website following changes constitutes acceptance of those changes.
Contact Information
Questions about these Terms should be sent to:
sales@ecompositeproducts.co.uk
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden we offer the following payment options:
• Pay in 3
• Pay Later
• Pay Now
Further information and Klarna’s terms can be found on their website.
Finance Options
Finance options may be available through approved third-party finance providers to assist customers with the purchase of products from eComposite Products Ltd.
Available finance facilities may include:
• Fixed rate finance at 12.9% APR for longer repayment terms.
All finance options are subject to status, affordability checks and approval by the finance provider. eComposite Products Ltd does not make lending decisions and is not responsible for the outcome of finance applications.
Where a repayment term longer than twelve months is selected, the fixed interest rate of 12.9% APR will apply in accordance with the finance provider’s agreement.
Finance agreements are entered into directly between the customer and the finance provider. Customers must review and agree to the finance provider’s full terms and repayment obligations before entering into any finance agreement.
eComposite Products Ltd reserves the right to withdraw or amend finance promotions at any time without notice.
Merchant Discounts
Our card merchant may offer a 1% loyalty discount for multiple purchases. However, as our pricing is already reduced to its maximum, we are unable to honour any additional merchant-applied discounts.
To avoid unintended discounts being applied, we kindly ask that you do not enter your phone number at the payment terminal.
Competitions And Giveaways
By participating in competitions organised by eComposite Products you agree to the competition terms.
Competitions are open to entrants over the age of 18 unless stated otherwise.
Prizes are non-transferable and no cash alternatives will be provided.
We reserve the right to cancel or amend competitions at any time.